Frequently Asked Questions
Discover more about ISSEY MIYAKE's online services, shipping, and unique design philosophy.
How should I care for my Pleats Please garments?
To maintain the unique texture of your pleated items, we recommend machine washing in a laundry net on a cold, delicate cycle. Avoid tumble drying, ironing, or dry cleaning, as high heat can permanently alter the pleats. Always lay flat to dry in the shade.
What are your international shipping options?
We offer premium worldwide shipping via carbon-neutral couriers. Delivery times vary by region, typically ranging from 3 to 7 business days. Duties and taxes are calculated at checkout for most destinations to ensure a seamless delivery experience.
What is your return policy for online orders?
Items purchased through the official online store can be returned within 14 days of delivery, provided they are in their original condition with all tags and packaging intact. Please note that fragrance and sealed accessories cannot be returned once opened.
How can I ensure I am purchasing an authentic ISSEY MIYAKE product?
Authentic products are sold exclusively through ISSEY MIYAKE boutiques, our official website, and authorized luxury retailers. Each garment includes internal labels with specific care instructions and manufacturing codes unique to our production facilities in Japan.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment solutions like Apple Pay, Google Pay, and PayPal. In select regions, local payment methods may also be available at checkout.
Can I request a repair for my ISSEY MIYAKE item?
We offer a repair service for functional damages on authentic items. Please contact our client service team with photos of the damage and your proof of purchase so our artisans can assess the possibility of a restoration.